5 times A robot is 5 times cheaper than a human 70% of questionnaires are filled out without the participation of employees, with the average cost of a completed questionnaire being 12 rubles. In conclusion, I would like to say that the Voice Robot will not build business processes where they do not exist. ones. The robot is not only able to replace a person in performing routine work, but also does it much faster. Which, ultimately, allows the company to reduce costs, and the staff to do those tasks that cannot yet be done without human help.
It is difficult to imagine modern means of denmark email list communication without voice robots. Especially since speech synthesis and recognition technologies have made great strides. So, when calling a hotline or answering an incoming call, we cannot always understand that artificial intelligence is talking to us. According to mos.ru, the percentage of people who are loyal to a dialogue with a robot has increased to 91% over the past year. However, many business owners are in no hurry to implement the solution, considering robots to be another new, and therefore expensive feature that is only suitable for large companies. Here we figure out what benefits the user gets from using a voice bot, whether it can actually replace a live operator, and the company will save money.
Formula for success Instead of the IVR voice menu, when the client needs to press buttons to continue the dialogue, it is now possible to use a voice robot together with the speech synthesis and recognition function of the Virtual PBX , which allows the subscriber to spend less time when making a call. However, this largely depends on the approach and preparation of the robot on the part of the customer. Any dialogue occurs according to a pre-created script. In order for a person to be as comfortable as possible when communicating with the robot, it is necessary to provide as many possible answer options as possible.
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