This helps solve several problems

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Its managers are solving three problems: attracting new clients who have not yet applied to the MFI; complete the transaction of users who left a request on the site but did not complete it; encourage current clients to continue cooperation by offering favorable conditions. Competition in the MFI market is very high, and almost all companies are on equal terms: they use the same promotion tools and offer equal terms. Attracting new customers in such a situation is not easy, and in most cases, to achieve effective results, you just have to increase the intensity of work: call more users and send out more mailings. However, the increase in call center costs means that calling clients becomes irrational: the costs of call center employees are too high considering the cost of each attracted application.



Our client contacted us to automate their italy whatsapp number data 5 million work: reduce call center costs and increase their efficiency. Finding a solution We proposed to transfer most of the tasks that employees perform manually to a voice robot. at once: reduce staff costs, since servicing a voice robot is much more cost-effective; speed up work with calls: the robot can support hundreds of conversations simultaneously and quickly call a large customer base. Potential clients of microfinance organizations are not always well-disposed. Most often, they perceive incoming calls extremely negatively, even if it is not a reminder of debt, but an offer of services. This increases the psychological burden on the call center manager, since he must always be polite and friendly, no matter how the conversation goes.



And maintain an attentive and friendly attitude towards interlocutors throughout the day, regardless of how much negativity he encountered. The voice robot has no problem with this. It always talks to the client according to the script, without deviating from polite and thoughtful formulations. It does not get angry or tired after any number of unsuccessful dialogues, and instead tries again and again. The scripts the robot uses are flexible. It adapts to the keywords the client says and changes the answers and line of conversation depending on this. For example, it can answer questions about credit terms, terms, payment methods and early repayment, suggest how to download a mobile application and much more. It will tell regular customers about individual discounts, and new ones about the advantages of the service over others.