The voice robot spends several times

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At any time, including before the start of the dialogue, the robot can switch the dialogue to the manager. The agency's director entrusted us with developing the scenario. We analyzed more than 2,000 telephone conversations between agency managers and clients, and based on the analysis and our own expertise, we formulated the most effective scenarios for the robot. The robot took on the task of informing about promotions, inviting to conferences, and conducting research. It always follows the script exactly, and enters all data into a research file or CRM system. Any conversation can be listened to. The introduction of the robot made it possible to solve several problems: reduction of personnel costs . The robot makes calls to clients automatically, freeing managers from monotonous, routine work.



Call center employees were freed from the constant new zealand whatsapp number data 5 million stress factor and were able to switch to more complex (and more marginal) tasks of communicating with regular customers. saving time . less time on calling clients than managers. It can simultaneously make hundreds of calls without getting tired or confused in the information. On average, the speed of the robot is 200 times higher than that of people. elimination of errors . The robot automatically records information on each call, as well as general statistics of conversations. Saving information does not depend on the attentiveness and fatigue of employees, and analytics has become much more accurate. customer loyalty . The robot is always polite and tactful, does not use filler words, is indifferent to refusals and negativity and follows the optimal dialogue scenario.



All this increases the positive response from the dialogue. Results According to the agency, the implementation of the voice robot allowed to reduce the costs of the call center by four times. At the same time, due to the rapid information about promotions, sales increased by 10%, and the occupancy of conferences by 34%.How often do you want to share fresh impressions from a trip with those who stayed at home? After all, it’s so nice to convey home, to your family and friends, all the delight of breathtaking nature and architecture, to ask about how things are at home, to talk without worrying about the cost of every second and megabyte. We'll tell you how not to go broke on calls home, but also not to limit yourself too much in conversations.