This reflects a higher stakes
for the B-to-B seller. The merchants are becoming more conscious to make their customers contented so that they are likely to return and reorder repeatedly. They are making every effort to protect their mauritania cell phone database customer’s account including individual buyers and divisions. It has been observed that many business to business eCommerce sellers are calling
their customers to confirm orders or shipments
especially when the customers has ordered a large quantity, or has requested express shipping, or have ordered an expensive items. They are considering these orders as important transactions to the customers. The merchants make sure that these transactions are completed without any difficulties.
B-to-B customers are no less than B-to-C customers:
As said earlier, B-to-B sites are now equipped with captivating product photography, impressive content, good navigation and improved search capabilities. With such enhancement, the B-to-B consumers can now enjoy their shopping online. Additionally, many business to business sites now comprised of similar graphical and functional know-how as the Business to Consumer eCommerce sites have.
B-to-B customers are offered more personalised services:
A greater level of personalization is required for the customers to enrich their shopping experience.Therefore, B-to-B merchants are keen to provide personalisation to the B-to-B customers more than the B-to-C customers, since businesses have special payment terms, negotiated shipping rates or contract prices. Moreover, B-to-B ecommerce sites require registration prior offering any quote, showing the product prices or shipping rates. Such login credentials allow B-to-B sites personalize every significant aspects of their business transactions.
SALESPERSONS are viewed as the best marketing channel:
Besides simplifying shopping experience by making products easy to order online, B-to-B online merchants consider salespersons wh