In order to achieve optimisation, technological development is a very helpful tool. Indeed, considering that 80% of orders in hospitals, clinics, nursing homes, rehabilitation centres, surgeries and teacher data medical centres are made by telephone or fax, paper becomes an indispensable element in this type of process. But is it profitable and sustainable? Despite the widespread adoption of technology in the healthcare field, the sector is still reluctant to abandon the use of paper in its document flows.
Written by Esker based on its experience with numerous customers in this sector, the White Paper “Finding the effective remedy for order management in the Life Sciences sector” details the problems faced by the sector and the remedies that can be provided in terms of incoming order management. Various possibilities are presented, each one analyzed with its advantages and disadvantages:
Customer portals are not very effective solutions as they require a change in customer habits and a long loading time when placing orders.
EDI e-commerce exchange systems are not universally used. Indeed, companies have to equip themselves with this expensive system which is not always able to automate 100% of the flow.
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Esker's Cloud technology is presented as the ideal solution to achieve true process optimization. It allows the client to streamline management by having the latest technological updates without the need for new disbursements, as well as manage each order independently of its source channel (fax, email, EDI, web or mail). Thanks to Esker's automation solutions, companies in the sector benefit from reductions in their order management costs, obtain greater visibility in the processes and anticipation to eliminate possible management errors. In short, they become more competitive.
