Increase engagement with greetings

[mouakter11]

You need to pay particular attention to the greeting messages. A greeting message is the first message that will be shown to the users. Your chatbot’s first few messages are the first thing your customer will be seeing.

They act as an invitation to strike up a conversation and to ask questions. It is therefore essential to clearly and concisely present the role of your chatbot. Also, make sure there aren’t any typos nor grammatical mistakes.

4. Use Interactive Rich Media Elements
You can also use rich message media types to make the chatbot conversations more attractive.

Rich media elements such as buttons, cards, lists, and forms make usa student data the conversations more interactive. They also act as failure-proof pillars for your chatbots by guiding users to choose or select potential questions.

Using rich media elements in chatbots
5. Provide Help Cues to Your Users
Show and tell the users how to reply, so the chatbot understands clearly and aligns with the way the training phrases are set in the intents.

It makes life easier for both you and your users. Guidance reduces failure and the time to achieve specific outcomes.

Kommunicate chatbot- provide cues to your users
6. Make the Chatbot User Friendly
Keep the chatbot simple & user-friendly. Even though your chatbot can be extremely complex internally, it does not mean that your chatbot needs to be hard to use. Don’t use long and confusing sentences.

The more your chatbot is user-friendly, the more customers like it. To do so, make sure your answers are short to the point and written with simple words.

You can also use rich media types like videos, carousels, lists, as discussed previously.