How LiveAgent's Customer Support Uses WhatsApp

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LiveAgent leverages WhatsApp for customer support, improving communication and enhancing the customer experience through integration. Customers can choose their preferred communication channel and optimize response times through SLAs and time rules. Try it for free for 30 days and improve your help desk efficiency.

Published on January 19, 2023 by Daniel Pison . Last list of oman whatsapp phone numbers on July 11, 2023 at 10:43 am.
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How LiveAgent's Customer Support Uses WhatsApp
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Instant messaging apps have been all the rage lately. In particular, WhatsApp has become extremely popular in the customer service and client communication space. In this article, we’ll discuss how LiveAgent uses WhatsApp to improve communication and enhance the overall customer experience.

Why LiveAgent’s Customer Support Uses WhatsApp
When using WhatsApp, Facebook Messenger or similar apps, customers have certain expectations regarding response rates. Since the nature of the interaction is essentially instant messaging, they rightfully expect a faster response than when using email. On the other hand, most customers understand that response rates will be slower than when communicating via live chat.