Adopting chatbots could save $11 billion annually. ( MedCity News )
Chatbots can reduce operational costs by 30%. ( Marketing Insider Group )
According to a recent survey by Gartner , investments in chatbots, AI, and analytics will increase significantly in customer service over the next two years. Customer service plans to invest significantly in these areas in 2019.
89 percent plan to increase their investment.
This is due to major shifts in consumer expectations – including a shift from brand-centric to consumer-centric marketing.
Two different statistics showing the general statistics of chatbots
Business Wire says the global transaction value of mobile payments is expected to reach $12,407.5 billion by the end of 2025, with a CAGR of 23.8% between 2020 and 2025.
The main factors contributing to this growth are the increase in smartphone users, the increase in the number of merchants accepting mobile payments, and the development of artificial intelligence and chatbots.
Voice assistants have also been a trend for a long time, with a survey by Capgemini showing that 28% of users in the US have switched to voice payments.
64% of people say the biggest benefit of chatbots is providing 24/7 service. ( Zendesk )
Another study by CNBC suggests that the average cost savings in healthcare and banking services using chatbots is $0.5 to $0.7 per interaction.
According to Technology Review’s survey, nearly 90% of respondents reported measurable improvements in complaint resolution speed by using chatbots.
In conclusion
As chatbots gain popularity, it becomes increasingly important for businesses to understand the potential impact this technology will have on their industry.
We have compiled 20 chatbot trends that will be valid in 2024 so that you can follow the most up-to-date statistics.
As you can see, there is plenty of research and data to keep marketers busy for the pakistan whatsapp phone number next few years!
If you would like to learn more about statistics:
10 E-Commerce Growth Statistics You Should Know
Impressive Shopify Statistics You Should Know
16 Essential Lead Generation Statistics You Should Know
12 Best Landing Page Statistics You Should Know
You can also check out the following related posts:
12 SaaS AI Chatbots to Accelerate Business Success
Frequently Asked Questions
Which Country Uses Chatbots the Most?
According to Facebook Business , the countries that use chatbots the most are the United States, India, Germany, the United Kingdom, and Brazil.
Among these five countries, the country with the highest number of chatbot users is the United States with 36%, followed by India with 11% and Germany with 4%.
This widespread use reflects the global trend of chatbots becoming increasingly common across various customer service sectors.
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