Key features:
Customize the Self-Service Portal
Omnichannel ticketing, including social media networks
Automatic Ticket Tagging and Sentiment Analysis
Easy integration with Zoho CRM and other business tools
Multi-language support
advantage:
Three agents can use the software for free
Real-time conversation
Ticket Management
shortcoming:

No tracking feature
Free version is limited to three users
price:
If you have more than three agents, pricing plans start at $12 per agent per month.