Taiwan Data

Many businesses need a centralized solution to manage multiple user requests across various channels, including self-service portals, phone calls, and emails. This is where SolarWinds Service Desk shines.

The tool allows you to easily customize your dashboard so your customer support team can measure industry-standard metrics. Your team can handle all the tickets submitted through the help desk list of panama whatsapp phone numbers and track progress to improve your customer satisfaction scores.

Key features:
Ticket Prioritization and Management
Various Ticket Management Methods
Standardize service objectives and request processes through a service catalog
Unified self-service portal for submitting requests and tickets
Real-time reporting on ticket resolution, ITIL processes, CSAT scores, and SLA violations.
Employee Service Portal
Pros and Cons:
advantage:



Advanced Ticket Management
24/7 service
Self-Service Portal
Service Level Management
Customize the dashboard
Remote management and login
Asset Report
Ticket Classification
Excellent customization
shortcoming

Poor third-party integration
Report templates need improvement
Poor technical support
Poor Mac OSX support
price
Team: $15/agent/month
Business: $29/agent/month
Professional: $49/agent/month
Enterprise: $69/agent/month