When to issue a Credit Note?
The Tax and Customs Authority advises issuing a Credit Note in the following situations:
Invoice error : issuing a credit note for the full amount of band database invoice and issuing a new invoice with the new data.
Example : when the customer requests the inclusion of the tax identification number on the invoice.
Product Exchange : issuing of a credit note only for the products to be exchanged and processing of a new invoice.
Example : when a customer exchanges a shirt because it is not the right size.
Product Returns : issuing a credit note for the partial or total value of the returned products.
Example : when the customer returns some or all of the products on the invoice.
