Voice robot: does not replace the administrator, but helps

[armdrejoan]

Automation relieves the administrator of 70-80% of routine communications. You free your hands and head to really be in touch with those who need attention here and now.

And also, it’s just convenient. Because no one wants to say 10 chinese overseas canada database a day: “Hello, we remind you about your visit tomorrow at 15:00, beauty salon “X”.”


The most important thing to understand is that a voice robot is not a soulless answering machine. It is a clear, pre-configured assistant that calls the client with the desired message, uses the name, announces the date and time of the recording, and can accept the answer: confirm, cancel, reschedule.

Example:

"Good afternoon, this is Beauty Studio "X". We remind you that you have an appointment for sugaring tomorrow at 11:30. Confirm your appointment - press 1. If you want to reschedule - press 2."

What the robot gives:

Up to 93% successful dialing (yes, bypasses answering machines);
Reducing the number of missed visits by 40-60%;
Freeing the administrator from dozens of similar calls;
A uniform communication style and no forgetful “oh, I thought I wrote to you.”
SMS and email: short, clear, to the point
Text channels are ideal for promotions, follow-ups, reminders, and soft sales. The main thing is not to be intrusive. And do not do “Like in 2015” with loud capital letters and a bunch of emojis.

Where SMS is especially good:

Reminders before the visit;
Confirmation of the appointment (automatically after booking);
Notifications about promotions (like “just for you today -15% on facial massage”);
"We miss you" - letters/messages for those who haven't been here for 30+ days;
Happy birthday greetings and personal offers.